Shipping

Thank you for supporting our small business! We are so excited to get these books to you!

CANADA POST STRIKE UPDATE

For orders that do not have a PO Box, we've been fulfilling them through Amazon, UPS, and Purolator.

As of 12/5/24, UPS and Purolator have paused accepting any packages for 1 week due to the "unprecedented spike in volume". At this time, we can not guarantee that orders will arrive in time for Christmas.

12/17/24: Canada Post reopened and is now accepting mail. Please expect delays.

Fulfillment Time

All orders in Canada are fulfilled through Amazon, and shipping usually takes about 3 - 5 days. 

Free shipping only applies to orders of $60 CAD +.

If you would like to receive your order sooner, we recommend one-day shipping, or Prime shipping, with Amazon. You can find our books here.

Wrong Address

Customers are responsible for accurately entering the delivery address at checkout. If you have entered an incorrect shipping address, or if your address has changed, please let us know as soon as possible. After an order has shipped, we are unable to change the address. If a package is undeliverable due to an address being incorrectly entered, we will seek to help you reship your order, but you as the customer are responsible for the full cost of doing so.

If you have moved, and have placed a preorder, please contact us and provide your new shipping address or request us to hold your order until you have moved, as we can only ship to and ensure delivery to the shipping address provided.

Mail Forwarding

We are unable to forward mail and can only ship to the address provided in your order. If you are moving or need to edit your shipping address, please email us right away. Once orders have gone to fulfillment, we can no longer make those changes. Thanks!

Missing Items

Please note that orders can come in multiple packages, so please check all your tracking numbers before contacting us about an item not being delivered.

If you have any issues with your tracking numbers or have missing items, feel free to contact us with your order number at alyssa@lithoskids.com.

Customers have 30 days from which your order is shipped to report that your order has not been received. If you wait to notify us after the 30-day window, you as the customer are responsible for the full cost of replacing the order should you wish to do so.

Customers are responsible for accurately entering the shipping address at checkout. If a package is undeliverable due to an address being incorrectly entered, we will seek to help you reship your order, but you as the customer are responsible for the full cost of doing so. Items on back-order or pre-order will be shipped to the address that was entered at the time the order was placed, unless we are notified of an address change before the order ships out.

Pre-orders

If your order contains a pre-order item, then all the books will ship together when the preorder becomes available. We are happy to split orders upon request, but additional shipping fees may apply. 

Items on pre-order will be shipped to the address that was entered at the time the order was placed, unless we are notified of an address change before the order ships out.

International Shipping

For international or U.S. orders, please visit our website, www.lithoskids.com.